Case study · Member services

Getting member services online, without ripping out the core.

Member services, online.

The brief

Make offline records useful to members.

Get member information and servicing online, starting from a legacy environment that was completely offline, and do it without making a full core-system replacement the price of entry.

What we built

A secure layer around the system that had to stay.

Member website and applicationA secure sign-in and account experience for members.
Balance and ledger visibilityInformation that used to exist only internally, now available directly to members.
FD maturity visibility and online renewalMembers can see an expiring fixed deposit and renew it without a branch visit.
Data migrationMoving the relevant records out of the legacy environment and into the new system.
A bridge to the existing coreA cloud layer built around the legacy system, not a wholesale replacement of it.

What the engagement delivered

Real value now, without a rewrite as the entry fee.

Services locked inside an internal system became something members could use directly, without needing a full core rebuild as a prerequisite. The legacy constraint was respected, with a deliberate path forward instead of a default one.

Credits and boundaries

The new layer was ours. The core was not.

The digital layer, migration, and member-facing application were our scope; the legacy core system predates this engagement and is still owned and run by the Society.

When a legacy system is the actual constraint, we'd rather work around it honestly than sell a rewrite as the only path.

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